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SMB MSP, Cyber Security, and VoIP Case Study

About the Client

The client is a leading provider in its industry, operating a manufacturing facility and managing core functions such as sales, marketing, and administration. Their workforce is distributed, with staff working remotely on premises and manufacturing. In 2023, the client suffered a severe ransomware attack that resulted in the encryption of critical data across their entire network that crippled business operations.

Despite relying on the then incumbent MSP to restore systems from immutable backups, persistent lagging and repeated encryptions continued to disrupt operations. The mounting costs of the breach placed the business under significant strain. Seeking a resolution, the client turned to XCELIT for assistance.

Our Digital Forensics and Incident Response Team conducted an in-depth investigation, uncovering and eliminating the threat actors and backdoors they had installed. XCELIT not only restored the network but also implemented robust security measures to prevent future incidents. Impressed by the results, the client selected XCELIT to replace their previous MSP.

We successfully transitioned their IT operations, including Helpdesk support, Cyber Security services, and later, VoIP solutions, ensuring a secure, efficient, and reliable IT environment. We have since guided them through a cloud transformation process.


The client’s name has been withheld. A reference is available by arrangement.

Key Benefits

Enterprise-Grade Services
  • Providing best-in-class IT support, cybersecurity, and VoIP solutions tailored for SMBs.
    • Cost-Effective Solutions
  • We negotiate aggressively with vendors and optimize internal structures to reduce costs without compromising service quality.
    • Comprehensive IT Support
  • Covering all SMB needs, from proactive monitoring to licensing management and cloud transformation.
    • Scalable, Secure, and Proactive IT Management
  • Ensuring businesses remain protected and prepared for growth.

    • What we Delivered

    ✔ Managed IT Support: 24/7 Helpdesk, proactive monitoring, and expert IT management to keep systems running smoothly.

    ✔ Cyber Security Services: Advanced threat detection, 24/7 Eyes-on-Glass Security Operations Centre, and enterprise-grade protection to safeguard operations, no matter where staff work.

    ✔ VoIP Solutions: Scalable, high-quality communication systems featuring call routing, conferencing, and voicemail-to-email. Users can also make calls from mobile devices, ensuring seamless client interactions.

    ✔ Cloud Services: Seamless integration and management of cloud platforms, including Microsoft 365 and Azure, for flexible and secure operations. XCELIT managed cloud transformation at no additional cost.

    ✔ Microsoft Licensing Management: Comprehensive support for Microsoft licensing, ensuring compliance, cost efficiency, and alignment with business needs.

    ✔ Proactive Services: Regular updates, vulnerability management, and ongoing optimization to prevent issues before they arise and reduce costs where possible.

    Key Takeaways

    Rapid Implementation
    “XCELIT stepped in immediately and had everything operational within days.”
    Cost Efficiency
    “With fixed fees, XCELIT provides a highly efficient and cost-effective service with a proactive focus on savings.”
    Exceptional Results
    “XCELIT consistently delivers high-quality service. We have realized significant value from our arrangement.”

    Why XCELIT?

    Finding a vendor that delivers enterprise-level quality while addressing the specific needs of SMBs is a significant challenge. This is where XCELIT excels. Originally established as an Enterprise Managed Security Services Provider (MSSP), XCELIT expanded its expertise to include Managed Services Provider (MSP) offerings and Voice over Internet Protocol (VoIP) solutions.

    XCELIT bridges the gap in the SMB market by providing high-quality, affordable managed technology solutions that keep businesses secure, connected, and resilient. Our mission, Excellent IT Delivered, empowers clients to achieve exceptional growth, operational efficiency, and market leadership through innovative, reliable, and proactive IT services.

    Client Testimonial

    “XCELIT has transformed our business. Their expertise in IT Support, Cyber Security, and VoIP services has improved efficiency, reduced costs, and simplified operations. Their proactive approach, from migrating us to the cloud to managing complex cybersecurity challenges and Microsoft licensing, has been exceptional. The 24/7 Helpdesk and Security Operations Centre ensure our systems are always secure and reliable. XCELIT delivers on their promise of Excellent IT Delivered and has become an integral part of our growth strategy. I highly recommend them to any business seeking a trusted IT provider.”

    Get Started with XCELIT

    Protect your business with an enterprise-grade SIEM & SOAR solution without the complexity and cost of building your own SOC.

    XCELIT – Excellent IT Delivered

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