Real Solutions,
Real Results
Beepo Increased Agility and Philippines to Australia Call Quality
Unclear, expensive calls
Beepo needed a way for their agents to make calls to Australia, without the associated expense of international calls. However, when it came to finding a robust voice solution for his three hundred staff in the Philippines, Dennis Fiel, IT Manager, had his fair share of frustrations. “I have experienced so many headaches with other providers,” said Fiel, who struggled with calls that were unclear and dropped in and out.
Beepo required a solution that met the following requirements:
- Timely provisioning of new team members
- Excellent call quality between the Philippines and Australia
- Avoid international call rates
- Ability to use Australian phone numbers
- A specialised team to assist with phone system operations
Improved efficiency and call quality
When comparing providers, Fiel is extremely strict, and rightly so. “When looking for a provider, we screen on quality, efficiency, and support capability. It is important that they can provide a reliable service and support our agents.”, “But nowadays, a lot of providers out there are just terrible.”
Yamo worked with Beepo to deliver a cloud-hosted phone system, connected to Australian telephony infrastructure. This configuration allows them to make and receive calls from the Philippines, on behalf of their Australian customers, at the same cost as calls within Australia, and with excellent quality. “Calls between the Philippines and Australia are now very clear,” states Fiel.
Beepo are now able to offer a telephone service as an add-on to their existing offerings, and have this service completely managed by Yamo. “In the past, I have managed VoIP infrastructure myself,” says Fiel, relieved, “this is just so much easier.”
About Beepo
When comparing providers, Fiel is extremely strict, and rightly so. “When looking for a provider, we screen on quality, efficiency, and support capability. It is important that they can provide a reliable service and support our agents.” “But nowadays, a lot of providers out there are just terrible.”
Yamo worked with Beepo to deliver a cloud-hosted phone system, connected to Australian telephony infrastructure. This configuration allows them to make and receive calls from the Philippines, on behalf of their Australian customers, at the same cost as calls within Australia, and with excellent quality. “Calls between the Philippines and Australia are now very clear,” states Fiel.
Beepo are now able to offer a telephone service as an add-on to their existing offerings, and have this service completely managed by Yamo. “In the past, I have managed VoIP infrastructure myself,” says Fiel, relieved, “this is just so much easier.”
Key Takeaways
Continuous improvements, fine-tuned threat intelligence, and ongoing cybersecurity enhancements.
Why XCELIT?
Building and staffing an in-house 24/7 Eyes on Glass Security Operations Centre (SOC) is prohibitively expensive, and even for well-staffed and resourced organisations management challenges often make building a Security Operations Centre (SOC) challenging at best. XCELIT bridges this gap by offering an affordable, fully managed SIEM & SOAR solution that delivers enterprise-grade cybersecurity without the financial burden of maintaining an internal team.
Client Testimonial
“XCELIT provides excellent cybersecurity monitoring and response services using Microsoft Sentinel across our global locations. They are responsive when we need them and they tailor their services to meet our specific risk profile. I would not hesitate recommending them.”
“XCELIT provides exceptional cybersecurity monitoring and response services through Microsoft Sentinel across our global education network. Their expertise in managing our outsourced SOC has been invaluable. By detecting and triaging thousands of events, they eliminate noise and help us focus on truly critical incidents. We greatly appreciate their detailed reports, regular meaningful and enriched tickets, and ongoing support. XCELIT is an integral part of our cyber security program, helping us maintain a strong security posture.”
Global Cybersecurity Lead at a Leading Education Provider
Protect your business with an enterprise-grade SIEM & SOAR solution without the complexity and cost of building your own SOC.
Get Started with XCELIT
Protect your business with an enterprise-grade SIEM & SOAR solution without the complexity and cost of building your own SOC.
XCELIT – Excellent IT Delivered