Connect your channels
We will connect your inbound channels to Local Measure Engage for you.
Omnichannel agent desktop software with a single inbox
Purpose-built for Amazon Connect, Engage for Amazon Connect is an omnichannel agent desktop for contact centers to manage inbound customer communication across Voice, WhatsApp, Facebook Messenger, Twitter, WeChat, Apple Business Chat, email, web chat and SMS via a single inbox.
Features
Simplify your contact centre and empower your agents to provide better customer service.
Improve customer experience
Local Measure Engage allows your agents to service your customers using a variety of inbound channels. Extend your contact capabilities beyond voice and improve your customer experience.
Streamline contact centre operations
Manage customer conversations across voice and all digitial channels in the one place. Simplify your contact centre setup to increase agent productivity and reduce cost-to-service.
Powerful video conferencing, out of the box
Save on costs by using the same platform for telephony and video conferencing. Enjoy all of the features found in today’s leading video conferencing solutions, without the added expense.
Frequently Asked Questions
Have a question? Check below or contact us for more help.
How much does Local Measure Engage cost?
Local Measure has four consumption-based tiers, plus a new “On Demand” tier that only charges per call, message or task. For more information, see their AWS Marketplace Listing.
Pricing varies depending on factors such as deployment size, integrations required, and your average contact centre usage. To find out how much Local Measure Engage will cost you, please speak with our friendly team.
Can Yamo provide a TCO (Total Cost of Ownership)?
Yes. As an AWS APN partner, we can work with you and AWS to determine Total Cost of Ownership so that you can compare it to your current provider or budget. We offer this service at no charge.
What professional services does Yamo offer?
Yamo is a partner of Local Measure and Amazon Web Services. This means that we can:
- Create your Amazon Connect contact centre
- Configure your Amazon Connect contact centre based on your requirements
- Connect your Amazon Connect contact centre to Local Measure Engage
- Assist you in connecting your channels (social media, SMS, email, voice) to Local Measure Engage
- Connect your Salesforce Knowledge Base to Local Measure Engage
- Connect your CRM to Amazon Connect
What managed services does Yamo offer?
Yamo can manage your Amazon Connect contact centre for you. For Amazon Connect Managed Services pricing, please click here.
Yamo can manage your Amazon Connect contact centre for you. For Amazon Connect Managed Services pricing, please click here.
Book A Demo
Want to learn more about Local Measure Engage for Amazon Connect? Get in touch and we will reach out to schedule a demo.